Warranty and Return
Products purchased from our online store can be returned or exchanged within 21 days from receiving your order. All items must be in their original packaging, and in resellable condition. Soft goods and apparel must be unworn and all tags attached. Please note that all sale items, custom orders such as - Matz or Shadez, are final sale and not eligible for a return or exchange.
Please email contact@nomadvanz.com to begin your return process.
Shipping Address For Returns:
Nomad Vanz
351 Lynn Ave
North Vancouver, BC
V7J 2C4, Canada
You will receive an email as soon as we received your items, and when a refund/exchange is issued.
Note: You will be responsible for paying for your own shipping costs for returning your item, and a 15% restocking fee may apply.
A refund will be issued once your return has been received and accepted back into our inventory. Please allow 2-3 business days to receive confirmation of the acceptance of your return. At that time your refund will be initiated to your account. Please note that all original shipment fees are non-refundable. We kindly ask that you allow an additional 5-7 business days for your refund to post to your account.
For Exchange orders please follow the same guidelines above from our return policy. Once your exchange order is received at our offices, we will follow up with an e-mail confirmation. The confirmation will include an invoice for the exchange order shipment fee. All exchange orders will be shipped through Canada Post Standard shipping. If you would like your exchange order shipped through a different shipment method please note this in the comments section of the Return screen. Please allow 1-2 business days for your exchange order to process for shipment.
If there is a price difference in the item(s) for exchange, a partial refund to the original form of payment or request for payment will be issued to the customer.
When your exchange order is ready to ship, you will receive an email notification at the address provided on the original order with your tracking confirmation. Your order will be sent to the original shipping address on file unless requesting otherwise. Please allow 24 hours for your tracking confirmation to update.
