Returns Exchanges & Warranty
Products purchased from our online store can be returned or exchanged within 21 days of receiving your order. All items must be in their original packaging and in resellable condition. Soft goods and apparel must be unworn with all tags attached. Please note that all sale items or custom orders (such as Matz or Shadez) are final sale and not eligible for return/exchange.
Please email contact@nomadvanz.com to begin your return process.
Shipping Address For Returns:
Nomad Vanz
351 Lynn Ave
North Vancouver, BC
V7J 2C4, Canada
You will receive an email as soon as we receive your items, as well as when a refund/exchange is issued.
Please Note: You are responsible for paying return shipping costs, and a 15% restocking fee may apply. All original shipment fees are non-refundable.
A refund will be issued once your return has arrived and been accepted into our inventory. Please allow 2-3 business days to receive confirmation of your return. At that time, a refund will be issued. Please allow an additional 5-7 business days for the refund to post to your account.
EXCHANGES
For Exchange orders, please follow the same guidelines above from our return policy. Once your exchange order is received, we will follow up with an email confirmation, which will include an invoice for the exchange order shipment fee.
All exchange orders will be shipped through Canada Post Standard shipping. If you prefer a different shipping method, please note this in the comment section of the return screen. And allow 1-2 business days for your exchange order to process for shipment.
If there is a price difference for the item(s) exchanged, a partial refund to the original form of payment, or request for payment, will be issued.
When your exchange order is ready to ship, you will receive an email notification with tracking information at the address provided on the original order. Your order will be sent to the original shipping address on file, unless requested otherwise. Please allow 24 hours for your tracking confirmation to update.
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Industry leading R&D Craftsmanship
The creative team behind Nomad Vanz is one of the most innovative companies in this industry. We have expert knowledge of the van build process and the best products, which strengthens our client relations.
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Finest-Quality Products & Materials
We believe in the superiority of our products, and we only offer those that meet our high standards. We’re not about quantity, but about delivering exceptional quality that enhances your Nomad Vanz experience.
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Exceptional Customer Service
Our dedicated customer service is here to help. Reach out to us via email, phone, or live chat, and enjoy our exclusive 1-on-1 customer service. We’re available from Monday to Friday, 9 AM to 3 PM PST.
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Van Build Innovators since 2014
Our products are swiftly shipped and you’ll receive a shipping confirmation with a tracking number.