RETURNS/ EXCHANGES & WARRANTY CLAIMS
*Please note that due to COVID-19 disruptions, you may experience delays with your return. We are continuing operations and will process your return / exchange as soon as possible upon receiving it.
Products purchased from our online store can be returned or exchanged within 21 days from receiving your order. All items must be in their original packaging, and in resellable condition. Soft goods and apparel must be unworn and all tags attached. Please note that all sale items, custom orders such as - Matz or Shadez, are final sale and not eligible for a return or exchange.
To return an item please follow the directions below:
- Please visit our Nomad Vanz Return Center to begin the return process. Enter your order number and e-mail address associated with your order and click "Find Your Order". Once you have accessed the Return Center, please select the item(s) you wish to return along with the corresponding reason(s) for the return. A refund estimate will then be provided to you.
- After you have received an approval of your returns request:Pack all the returned items, along with a printed hard-copy of your purchase confirmation email, and a note specifying your RMA number, securely in a box. You can use the original box the items arrived in, or another box if preferred.
Note: You will be responsible for paying for your own shipping costs for returning your item, and a 15% restocking fee may apply.
A refund will be issued once your return has been received and accepted back into our inventory. Please allow 2-3 business days to receive confirmation of the acceptance of your return. At that time your refund will be initiated to your account. Please note that all original shipment fees are non-refundable. We kindly ask that you allow an additional 5-7 business days for your refund to post to your account.
Please follow the above guidelines from our return policy for an exchange.
Once your exchange order is received at our offices, we will follow up with an e-mail confirmation. The confirmation will include an invoice for the exchange order shipment fee. All exchange orders will be shipped through Canada Post Standard shipping. If you would like your exchange order shipped through a different shipment method please note this in the comments section of the Return screen. Please allow 1-2 business days for your exchange order to process for shipment.
If there is a price difference in the item(s) for exchange, a partial refund to the original form of payment or request for payment will be issued to the customer.
When your exchange order is ready to ship, you will receive an email notification at the address provided on the original order with your tracking confirmation. Your order will be sent to the original shipping address on file unless requesting otherwise. Please allow 24 hours for your tracking confirmation to update.
Damaged/ Defective/ Warranty Claims
If you have received a damaged or defective item in your order, or you would like to open a warranty claim, please contact us at shop@NomadVanz.com at your earliest convenience and we can further assist you there.