Domestic Shipping

When Will My Order Arrive? 

Domestic orders placed Monday through Friday will be processed and shipped within 1-3 business days, excluding weekends and national holidays. Orders placed after 12PM PST or during the weekend will begin processing on the following business day.

Orders are shipped every week Tuesday's and Friday's.   The cut off time is by 4:00 pm the day prior.

Any order that qualifies for free shipping will be sent via standard post in Canada. After leaving our warehouse, all deliveries will be made according to the carrier's procedures, therefore we cannot guarantee a particular delivery date or time.

Keep in mind that due to the ongoing COVID-19 pandemic, shipping delays are common and unforeseen. Know that we’re also excited for you to receive your order! And we’re doing our best to ensure it arrives as safely and quickly as possible. Your patience is appreciated.

Nomad Vanz cannot be held liable for any delay or failure to deliver the products within estimated timescales. If you need your order to arrive to you by a certain date, we advise you to contact us at shipping@nomadvanz.com prior to placing your order.

We do not ship to PO Boxes at this time. 

Nomad Vanz does not process or ship orders on weekends or national holidays. 

 I don’t see shipping to my area / I need a different shipping method / I want to use my own shipping account.

We can arrange shipping to most locations. Just send us an email! We'll help you work out the best possible shipping option for what you need. However, note that we do not ship to PO Boxes at this time. 

United States & International Shipping

When Will My Order Arrive?

International Orders placed Monday through Friday will be processed and shipped within 1-3 business days, excluding foreign customs processing. All international orders that are shipped with Canada Post and USPS will have a tracking number so that you can trace your package during transit.

You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information before placing an order.

Please refer to your country’s authority website for the latest updates on Value Added Taxes, rates, Customs tariffs, and other fees. Nomad Vanz holds no responsibility for fees that are subjected by international authorities and are the responsibility of the customer.

Oversize Shipping

Oversized items cannot be delivered by standard shipping carriers, such as Canada Post, and must ship via LTL Freight.

Please email shipping@nomadvanz.com for rates and quotes on delivering your order. Be sure to specify whether the shipping address is residential or commercial, and whether a tailgate lift is needed (at additional freight charge.)

Products purchased from our online store can be returned or exchanged within 21 days of receiving your order. All items must be in their original packaging and in resellable condition. Soft goods and apparel must be unworn with all tags attached. Please note that all sale items or custom orders (such as Matz or Shadez) are final sale and not eligible for return/exchange.

Please email contact@nomadvanz.com to begin your return process.

Shipping Address For Returns:

Nomad Vanz

351 Lynn Ave

North Vancouver, BC

V7J 2C4, Canada

You will receive an email as soon as we receive your items, as well as when a refund/exchange is issued.

Please Note: You are responsible for paying return shipping costs, and a 15% restocking fee may apply. All original shipment fees are non-refundable.

A refund will be issued once your return has arrived and been accepted into our inventory. Please allow 2-3 business days to receive confirmation of your return. At that time, a refund will be issued. Please allow an additional 5-7 business days for the refund to post to your account.

EXCHANGES

For Exchange orders, please follow the same guidelines above from our return policy. Once your exchange order is received, we will follow up with an email confirmation, which will include an invoice for the exchange order shipment fee. 

All exchange orders will be shipped through Canada Post Standard shipping. If you prefer a different shipping method, please note this in the comment section of the return screen. And allow 1-2 business days for your exchange order to process for shipment.

If there is a price difference for the item(s) exchanged, a partial refund to the original form of payment, or request for payment, will be issued.

When your exchange order is ready to ship, you will receive an email notification with tracking information at the address provided on the original order. Your order will be sent to the original shipping address on file, unless requested otherwise. Please allow 24 hours for your tracking confirmation to update.